Please follow this link to see minutes from this meeting: Link
Main message is that we will continue to see delays as a consequence of Reading station overhaul, well into 2015.
For this reason, Oxrail believes there is little point in keeping the issues log, as the excuse will always be “Reading station works”.
We will only post delays when they are significant i.e. above 30 minutes, and if FGW has offered a gesture of goodwill.
Government has indicated that extortionate fare increases will carry on unabated to 2019
Last month we asked you to write to Simon Burns MP, Minister for Rail, asking why, if fairer fares can be implemented in Scotland, they can’t in England and Wales? Over 300 of you took the time to support our action so thank you very much for your support.
The Transport Minister has written back to your 300 emails – but has given a very worrying indication that above inflation fare increases could carry on unabated until at least 2019. This is simply not good enough. Wages are barely growing – in fact they’re the lowest since the current records started. Yet fares last January rose at over 4 per cent – 10 times wage the average increase in wages. Find out more.
The publication of the government’s Fares and Ticketing Review is expected by early July so take action now. Our http://bettertransport.us1.list-manage1.com/track/click?u=e9f42224cfe2e9f4f1fac02b0&id=6c1e84d649&e=4f192d621c” target=”_blank”>Fair Fares Now e-petition is tantalisingly close to 5000 signatures now, please sign or pass on to others to sign urgently.
Other actions you can take to support this campaign
Thank you for your support.
Martin Abrams and all of the Fair Fares Now team.
We have just signed the petition “Fair Fares Now” and wanted to ask if you could add your name too.
This campaign is important. The more support we can get behind it, the better chance we have of succeeding.
You can read more and sign the petition here:
Dear fellow commuters:
2012 OXF-PAD delays log now closed, and 2013 starting.
We have calculated that we have suffered >36 hours of accumulated delays last year. See log section for full details.
Remember this only takes into account one morning and one evening delayed service, when one of us has been on board and remembered to log it…. just imagine the true figure…
Another interesting fact is the following:
Given that FGW has a buffer of 5 minutes after which they consider a service delayed, this has allowed them to say they are above their performance and reliability threshold of ~89%, and therefore deny compensation to us, their most loyal customers.
If this buffer was reduced to 1 minute, their performance figure would go down to ~70% and compensation would have to be granted.
Please continue to send us your own personal stories, that help us prove how low their service levels are.
Happy new year!
We have recorded:
1,444 minutes (>24 hours) accumulated delay so far (exc. fatalities) since the start of the year!!
Access the log here
Nb. Members of OxRail try to keep track of delays we experience first hand. We calculate departure time using FGW’s own clocks at the station and arrival time as the time the train opens doors at final station. When adding up annual delays we only take into account one morning service and one evening service i.e. if both 0733 and 0752 from OXF were delayed in the morning, only 1 delay will be added. Similarly, if evening 1750 and 1822 from PAD to OXF were both delayed, only one will be included. This avoids double counting and assumes any of us could have been at both a morning and an evening delayed service.
Were you affected by the appalling delays on October 11th?
Oxrail Passenger Group has asked FGW to consider a goodwill gesture for those passengers affected, including season ticket holders.
So do contact FGW at
Jason Ness
Customer Relations Team Manager | First Great Western
Customer Services | FREEPOST | SWB 40576 | Plymouth | PL4 6ZZ
e: jason.ness@firstgroup.com| t: 0762571
Please let us know if you were successful!
Minutes from our last meeting with FGW here
